How does Veracity work with Zoom?
Open your Zoom meeting the way you always do, then start Veracity beside it. Veracity hears your microphone and your computer's audio, so it follows the Zoom call without joining it: nothing shows up in the Zoom participant list. Before every call, Veracity asks you to confirm you have consent to record. You tell the people on the call you use it, the same way you'd tell them you're recording. The audio is never saved, and the live transcript is encrypted on your computer during the call.
During the Zoom call, you get:
- An opening question, ready when the Zoom call starts, built from your prep, your research and your earlier calls with the account.
- The next question while the buyer is still talking, 20 words or fewer, upgraded in place with what they just said: "You mentioned..."
- Answers to technical questions from your own documents, PDF, Word, text and Markdown files and your help site, with the files named on the card. When your documents don't cover it, it says so instead of guessing.
- An objection card of 30 words or fewer when the buyer pushes back.
- Notes filled in while you talk, MEDDPICC included.
After the call, every question you asked is graded, with the sentence you could have said instead, and you get a recap and a rating that moves with your calls.
Zoom AI sales coach vs Veracity
Zoom's own sales coaching is part of Zoom Revenue Accelerator. Zoom calls Sales Assist "your live, in-call coach" that "surfaces next-best actions, objection handling, and playbook insights in real time," "right inside Zoom Meetings and Zoom Phone." Zoom says its scorecards "quantify performance automatically – what worked, what didn't, and where to focus next."
| Zoom Sales Assist | Veracity | |
|---|---|---|
| What it is | Part of Zoom Revenue Accelerator | A desktop app for Windows and Mac |
| Where it works | Inside Zoom Meetings and Zoom Phone | Beside Zoom, Teams, Google Meet, Webex or any other meeting app |
| During the call | Next-best actions, objection handling and playbook insights in real time | The next question while the buyer is still talking, answers from your own documents with the files named, and objection cards |
| Scoring | Scorecards on what worked, what didn't and where to focus next | Every question graded with the sentence you could have said instead, a recap and a rating |
| What you need | A Pro, Business or Enterprise account and a Revenue Accelerator license (Essentials, Premium or Elite) or the AI Sales Assist add-on | Access is by invite |
When Zoom's own coach is the right choice
If your whole team sells on Zoom Meetings and Zoom Phone and already pays for Zoom Revenue Accelerator, Sales Assist works inside the Zoom app you already use.
Veracity fits when your calls happen on more than one meeting app, and you want the next question and answers from your own documents on the rep's screen, whoever hosts the call.
Where the Zoom facts come from
Every fact about Zoom on this page comes from Zoom's own website, checked on November 1, 2026. Products change. If something here is out of date, write to contact@projectveracity.co and we'll fix it.
- 1Zoom AI Sales Coach page. zoom.com/en/products/conversation-intelligence/features/ai-sales-coachUsed for: Sales Assist as Zoom's "live, in-call coach"; next-best actions, objection handling and playbook insights in real time; inside Zoom Meetings and Zoom Phone; scorecards; part of Zoom Revenue Accelerator.
- 2Zoom Support: Using AI sales assist for Zoom Revenue Accelerator. support.zoom.com/hc/en/articleUsed for: the account and license Sales Assist needs.
Zoom is a trademark of its owner. Veracity is not affiliated with Zoom.