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Feature · during the call

Live question suggestions while the buyer is still talking

The short answer

Veracity is a desktop app that writes your next question while the customer is still answering. It shows one open question of 20 words or fewer, then upgrades it in place with what they just said. It runs beside Zoom, Teams, Google Meet or Webex, and nothing joins the meeting.

Recorded in the Veracity app. The card turns Evolved and rewrites the question around the customer's own words, highlighted.
/ HOW IT UPGRADES

What you know and what they said, in one question.

The first question appears while the customer is still answering. As they keep talking, it rewrites itself around their words and what you already know about the account: your research and your earlier calls.

Instant · 2.7sEvolved · uses what they said listening · refining as they talk

You mentioned payroll and compensation are critical exception workflows, what makes a plant submission unusable when it only mostly works?

Researchdeal brief · harvestline.comPayroll and comp: critical exceptions
Past callsSep 9 · discoveryBad files from five or six plants
Livejust nowMostly.
01 / How it picks the question

What makes it a good next question?

Every question Veracity writes follows the same rules, so what you ask follows what the buyer just told you and goes after what the problem costs them.

  • One open question at a time, 20 words or fewer.
  • It builds on the impact, the cause or what happens next.
  • It uses only facts the customer said.
  • It never offers a menu like "is it A or B?"
Generic
When it doesn't work, what has to be fixed manually, and how much team time does that consume?The question on the card before the customer's answer came in.
Evolved
You mentioned payroll and compensation are critical exception workflows. What makes a plant submission unusable when it only mostly works?The same card after it upgraded with what they said.
02 / The opening question

A question ready before you say hello

When the call starts, an opening question is already on the card. It's built from your prep, your research and your earlier calls with the same company, so the first thing you ask shows you did the work.

A Veracity opening question card: You mentioned 300 plants submit monthly data into GCP, where does that process break, and who manually cleans the data?
An opening question in the Veracity app, ready at the start of the call.
03 / Built for a glance

Made to read mid-sentence

You're listening, taking notes and thinking about the deal. So the card asks for as little of you as possible.

ONEOne question on screen

Never a list to choose from. A glance is enough.

STILLStill while you talk

Nothing on the card changes while you're speaking.

SMALLOut of the way

The window collapses to a small pill when you want it gone.

From the Veracity launch film. Everything you know about the account goes in. One question comes out, then the next.
04 / Questions

Questions, answered

It gives you one question to ask next, short enough to say as it is. You decide whether to ask it.
While the customer is still answering, so it's there when they finish. As they keep talking, it upgrades in place to use what they said.
What the customer just said, your prep and research, and your earlier calls with the same company. The question uses only facts the customer said.
Zoom, Teams, Google Meet and Webex, plus meetings in the room, on Windows and Mac.
No. Veracity runs on your computer, so no bot joins the meeting. Before every call you confirm you have consent to record, and you tell the people on the call you use it, the same way you'd tell them you're recording.
Keep reading

Your next question, written while they talk.