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For sales engineers

Fewer calls where you're pulled in as backup

The short answer

AEs can handle more technical questions themselves when the answer comes from your docs during the call. Veracity runs beside the AE's call. When the buyer asks something technical, it shows a line to say and the files it came from, and sometimes a question to ask back. You get pulled in for the calls that need you.

Updated October 29, 2026 · Veracity
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01 / On the AE's screen

What does the AE see when a buyer asks a technical question?

Veracity hears both sides of the call. When the buyer asks something technical, the AE hits Answer and gets a card built from your documents.

Veracity's answer card on platform vs Python: a Say line about the maintenance burden of custom Python scripts, an Or ask question about how long their engineers would take to script and audit it, and three sources under How it ties to us
  • They said. The buyer's question, in their words.
  • Say. One line the AE can say as it is, with Copy.
  • Or ask. Sometimes, a question to ask back.
  • How it ties to us. The points behind the line, each marked with the file it came from.
An answer card in the Veracity app. The topic is platform vs Python. The card names three sources: Competitive_Positioning.md, Platform overview and Security_Trust_Center.md.
02 / Your docs

Where do the answers come from?

From the documents your team already keeps. You load them once, and every answer names the files it used.

01Product docs

PDF, Word, text or Markdown files: product guides, battle cards, security pages.

02Your help site

Up to 2,000 pages of your own help site can become searchable docs for answers.

03Uploaded once

Company documents uploaded once reach every rep's app, so every AE answers from the same files.

03 / When the docs run out

What happens when your docs don't cover it?

A confident wrong answer on a first call turns into your cleanup later. So every card comes from your files and shows where each line came from.

  • Every answer names its files, so the AE, and you later, can see where a line came from.
  • Numbers that aren't in a source are removed before the card shows.
  • When your docs don't have it, the card says so instead of guessing.
  • It never tells the AE to defer. No "let me loop in my SE" on the card.
Instead of
Great question. Let me loop in my SE.The question waits a week, and the follow-up call lands on your calendar.
From your docs
Python scripts work fine initially, but custom builds carry a heavy maintenance burden as custom code and single-developer reliance accumulate.The Say line from the card above, with its sources named on the card.
04 / Calls that need you

Which calls still need a sales engineer?

The ones where the buyer needs someone who has built it or run it: an architecture review, a walk through a security questionnaire, scoping a proof of concept, a demo built on their data. When first-call questions get answered from your docs, more of your week can go to those.

Two guides help the AE get the rest right: questions to ask a technical buyer, and how to qualify a POC before you agree to run it.

05 / Questions

Questions, answered

Answers come from your documents and name the files they used. Numbers that aren't in a source are removed before the card shows, and when your docs don't cover the question, the card says so instead of guessing.
PDF, Word, text and Markdown files, such as product docs, battle cards and security pages. Up to 2,000 pages of your own help site can also become searchable docs for answers.
No. Company documents uploaded once reach every rep's app.
No. Veracity runs on the AE's computer beside Zoom, Teams, Google Meet or Webex, so no bot joins the meeting. Before every call the AE confirms they have consent to record.
Access is by invite. Request access on the homepage, or book a demo.
Keep reading
FeatureTechnical answers from your own docs, during the callHow the answer card is built, and what it cites.Read → GuideQuestions to ask a technical buyerWhat to ask a CTO or an engineering lead on a first call.Read → For your roleReal-time coaching for account executivesThree moments where deals slip, and what changes.Read →

Answers from your docs, on the AE's call.

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