01 / What Gong does
What Gong does, in its own words
Every tool on this page is described the same way: what it is and who it's for in its own words, how it gets the call, the calls it covers, and a link to its site. Here is Gong first.
Joins the call · plus a dialer
Gong
A "Revenue AI OS." Its AI "transcribes the call in near real time, tagging key topics, action items, and risks," and the recordings feed agents for "pipeline review, coaching, deal risk, and more."
Who it's for: "every frontline rep, manager, and leader."
How it gets the call: "Gong automatically joins scheduled calls or records inbound/outbound phone conversations."
Calls it covers: Zoom and Microsoft Teams are among its integrations. It also records phone calls, and its own dialer can "make, record, and log calls from web or mobile."
gong.io →
Gong serves the whole revenue team from recorded calls, all the way to forecasts that help leaders "call their number accurately." If you want one part of that without the rest, or help on the rep's screen while the buyer is still talking, the tools below are grouped by that need. For Gong next to Veracity on every point, see Veracity vs Gong.
02 / Help during the call
If you need help during the call
These tools put help on the rep's screen while the call is happening, such as the next question to ask or an answer to a technical question. Five of the six run as an app on your computer, beside the meeting. Veracity, the app this site is for, is in this group.
Where it runs: not stated
Aircover
"AI Agents for your Reps, on Every Sales Call." It "gives your reps a virtual sales engineer, real-time coaching, and automatic CRM updates."
Who it's for: sales teams, with use cases from sales development and enablement to customer success, contact centers and field sales.
How it gets the call: its site doesn't say how Aircover hears the call, or whether anything joins the meeting. It says it "runs on live transcription," and recording is opt-in.
Calls it covers: "Zoom, Microsoft Teams, Google Meet, and Webex, with no call recording required." Its own comparison table also lists dialers and contact centers, without naming which.
Veracity vs Aircover →aircover.ai →
Desktop app · Mac and Windows
Backdrop
"Live in-call sales assistant. Discovery, MEDDPICC and objection handling."
Who it's for: "Built for tech B2B sales." Its site names account executives, technical sales, sales leaders and sales enablement.
How it gets the call: "Listens to your computer's audio directly. No bots."
Calls it covers: "Zoom, Microsoft Teams, Google Meet, Webex, and other major meeting platforms."
Veracity vs Backdrop →getbackdrop.ai →
Desktop app · Mac and Windows
Cluely
"Cluely takes perfect meeting notes and gives real-time answers." You ask for help with Cmd/Ctrl + Enter.
Who it's for: its FAQ names "students, professionals, sales teams, recruiters, consultants, executives, and anyone who needs to perform well in meetings."
How it gets the call: "Cluely never joins your meetings, so there are no bots." Its site also says Cluely "never shows up in shared screens, recordings, or external meeting tools."
Calls it covers: Zoom, Slack, Webex, Microsoft Teams and Google Meet.
Veracity vs Cluely →cluely.com →
Desktop app · Mac and Windows
ConversationPilot
"AI that listens and coaches you live during every call." In its words, "a coaching card appears on your screen about five seconds after they speak."
Who it's for: sales teams, recruitment consultants, founders, customer success, account executives and business development.
How it gets the call: "No bot joins the meeting. ConversationPilot runs beside you."
Calls it covers: "Zoom, Microsoft Teams, Google Meet or any call app on your Mac or Windows PC."
Veracity vs ConversationPilot →conversationpilot.ai →
Desktop app · Mac and Windows
Convo
"Convo hears what the buyer really means and tells you what to do while they're still talking."
Who it's for: sales and customer success teams. "Sales teams get help while the deal is live." It also names recruiters and consultants.
How it gets the call: "Convo runs locally on your device. No bot joins."
Calls it covers: "Zoom, Google Meet, Microsoft Teams, Webex and Slack."
Veracity vs Convo →itsconvo.com →
Desktop app · Mac and Windows
Veracity
Our app. It writes the next question while the buyer is still answering, and answers technical questions from your own documents, with the files it used named.
Who it's for: the rep on the call, and their manager, who sees team call scores by week.
How it gets the call: it hears your microphone and your computer's audio. Nothing joins the meeting, and the audio is never saved.
Calls it covers: Zoom, Teams, Google Meet, Webex and meetings in the room.
Veracity vs Gong →
03 / Recording and notes
If you need the recording and the notes
If what you use Gong for is the record of the call, a transcript you can search and notes you don't have to write, a meeting note taker covers that part. Otter is the one on this page, and it also offers coaching during the call.
Meeting agent, desktop, Chrome and mobile
Otter
"Meeting AI that turns talk into action." It "turns every meeting into a clear summary with decisions, action items, and insights," and it also "coaches you live based on what's been said."
Who it's for: the uses on its site include sales, education, media and recruiting, for "teams, individuals, and enterprises."
How it gets the call: two ways. Its AI Meeting Agent can "automatically join all your Zoom, Microsoft Teams, and Google Meet meetings," or you can "record conversations directly from your Mac or Windows desktop, without bots joining the call."
Calls it covers: Zoom, Microsoft Teams and Google Meet through the meeting agent. On desktop, "Slack Huddles, Zoom, Google Meet, and in-person."
Veracity vs Otter →otter.ai →
04 / Phone calls
If your calls are phone calls
If your team works from a dialer or a contact center, these two are built around the phone. Gong covers phone calls too, and has its own dialer. Veracity covers video meetings and meetings in the room, and has no dialer.
Chrome extension · Mac or Windows
Trellus
"Power and parallel dialing inside your CRM," with "AI dialing and live coaching."
Who it's for: sales teams, support teams and founders. The industries on its site include B2B SaaS, recruiting and staffing, sales agencies, insurance and real estate.
How it gets the call: it is the dialer. You place calls through it and "get live AI coaching during the conversation."
Calls it covers: phone calls inside the CRMs and sales platforms it supports, such as HubSpot, Salesforce, Outreach, Salesloft and Apollo. Its pages don't name a video meeting app.
Veracity vs Trellus →trellus.ai →
Software for agents · Mac or Windows
Balto
"One unified system where humans and AI collaborate to drive quality, efficiency, and revenue for contact centers."
Who it's for: "B2C contact center teams." Its FAQ adds: "If your team has fewer than 10 agents or relies on a complex sales cycle Balto may not be the best choice."
How it gets the call: "It connects to your phone system to guide calls in real-time," through a softphone such as RingCentral, Five9 or Convoso.
Calls it covers: phone calls. "Currently, Real-Time Guidance is only for phone calls."
Veracity vs Balto →balto.ai →
05 / How to choose
How to choose a Gong alternative
Start with the part of the call you need help with, then check these on each tool's own site.
- When does the rep get help? During the call, or from the recording after it.
- Does anything join the meeting? A meeting bot sits in the attendee list, where everyone on the call sees it. A desktop app runs on your computer instead.
- What calls do you take? Video meetings, meetings in the room with no meeting link, or phone calls from a dialer or a contact center.
- Where do the answers come from? An answer that names its source file can be checked before you repeat it to a buyer.
- Is the audio saved? Find out where recordings and transcripts are kept, and who can open them.
- How does consent work? Check what each tool asks of you before a call. Veracity asks you to confirm you have consent to record before every call.
If you need every call recorded, searchable and rolled into forecasts for the whole team, Gong is built for that, and you can keep it while you add a tool for the call itself. Veracity can import transcripts from any recorder (.txt, .md, .csv, .vtt or .srt), so calls recorded elsewhere still feed your next call with that account.
06 / Sources
Where the facts about each tool come from
Every fact about another tool on this page comes from that tool's own website, checked on October 31, 2026. Quotes are its own words. Where a site doesn't say something, this page says so. Products change. If something here is out of date, write to contact@projectveracity.co and we'll fix it.
- 1Gong. gong.io: "Revenue AI OS," what Gong calls itself. gong.io/platform: who it's for, its agents for pipeline review, coaching and deal risk, forecasting, and Zoom and Microsoft Teams in its integrations. gong.io/call-recording-software: it joins scheduled calls or records phone calls, and transcribes in near real time. gong.io/platform/sales-engagement-software: its dialer.
- 2Aircover. aircover.ai: what it is, and its use cases. aircover.ai/in-call-ai: the meeting apps it works on. aircover.ai/compare/aircover-vs-gong: live transcription with recording as an opt-in, and dialers and contact centers in its table.
- 3Backdrop. getbackdrop.ai: what it is, who it's for, Mac and Windows, and how it hears the call. getbackdrop.ai/features/during-calls: the meeting apps it works across.
- 4Cluely. cluely.com: what it is, Cmd/Ctrl + Enter, its FAQ answer on who it's for, that it never joins meetings or shows up in shared screens, and the meeting apps it lists. cluely.com/download: macOS and Windows.
- 5ConversationPilot. conversationpilot.ai: what it is, the coaching card, who it's for, Windows and Mac apps, no bot in the meeting, and the call apps it lists.
- 6Convo. itsconvo.com: what it is, who it's for, and that it runs on your device with no bot. itsconvo.com/download: macOS and Windows, and the meeting apps it works with.
- 7Otter. otter.ai: what it is, its summaries and live coaching, its uses, the meeting agent, and recording from the desktop app without a bot. otter.ai/desktop: the calls the desktop app records, in-person included.
- 8Trellus. trellus.ai: what it is, who it's for, live coaching during the conversation, and the CRMs and sales platforms it works inside. trellus.ai/faq: it installs as a Chrome extension on a Mac or Windows computer.
- 9Balto. balto.ai: what it is. balto.ai/faq: who it's for, that it connects to your softphone, Windows or Mac computers for agents, and live guidance only for phone calls.
Gong, Aircover, Backdrop, Cluely, ConversationPilot, Convo, Otter, Trellus and Balto are trademarks of their owners. Veracity is not affiliated with any of them. Other product names on this page belong to their owners.
07 / Questions
Questions, answered
It depends on what you need from Gong. For help on your screen during the live call: Aircover, Backdrop, Cluely, ConversationPilot, Convo and Veracity. For a meeting recorder and note taker: Otter. For phone calls from a dialer or a contact center: Trellus and Balto.
Yes. Aircover, Backdrop, Cluely, ConversationPilot, Convo and Veracity each describe help on your screen while the call is happening. Otter also offers coaching during calls, and Trellus and Balto guide phone calls as they happen.
Backdrop, Cluely, ConversationPilot and Convo each say on their own sites that no bot joins, and Otter's desktop app records without one. Aircover's site doesn't say how it gets the call. Veracity never joins the meeting. It hears your microphone and your computer's audio.
Trellus is a dialer with live coaching inside your CRM, and Balto connects to a contact center's phone system. Gong also records phone calls and has its own dialer. Veracity covers video meetings and meetings in the room, and has no dialer.
It depends on what you use Gong for. If you need recordings, forecasts and insight across the team, Veracity doesn't replace that. If you want help for the rep during the call itself, that is what Veracity is built for, and the two can run side by side.
Yes. You can import transcripts from any recorder as .txt, .md, .csv, .vtt or .srt files, and those calls feed your next questions.
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